Returns

If for any reason you are not happy with your online purchase, you may return it for a full refund within 14 days, conditions apply:-

  • The item is returned in its original packaging (including valuation/documents where applicable).
  • The item is returned in its original condition (not damaged or altered).
  • If there is evidence of wear we will deduct a small charge of £10 to cover re-finishing of the piece.
  • All returns must be sent by Royal Mail and fully insured by yourselves (for extra security do not write jewellery on the package).
  • Commissioned/made to order and personalised jewellery cannot be returned unless faulty.

Please Note: The cost of postage is not refundable.

In the unlikely event you find a fault with your item, please contact us & we will arrange a replacement or refund.

If you receive your item damaged, please contact us immediately.  If you do not inform us within 5 days we shall have no liability of goods said to be faulty or damaged on delivery.

Whatever the reason for the return we will require you to contact us by email within the specified time to inform us that the item is being returned.  See 'contact us' page for details.

This does not affect your legal rights, including your right to claim a refund, replacement, repair/or compensation where  goods are faulty or misdescribed.

Gift Vouchers 

Redeemable online only.

  • Gift vouchers do not expire.
  • Multiple vouchers can be redeemed on a single purchase (if they are in the same currency).
  • Unused balances may be applied to other purchases.
  • Cheniers or paypal are not responsible for lost or stolen gift vouchers.
  • Vouchers can either be sent to the recipient via email, on the date specified by the purchaser or printed to be delivered by the purchaser. 
  • Printed vouchers are transferable if they do not include a recipient email address. 
  • Vouchers sent via email are not transferable.  Purchaser must define the recipient at time of purchase.
  • Recipient will need a paypal account and pay using paypal to redeem gift voucher. 
  • No voucher can be redeemed without the Redemption code.

Other Information

Online purchases of £300.00 or over for a single item (excluding P&P) have a valuation certificate included free of charge.  Any purchases online below that amount can have a valuation certificate added for £20.00 per item.

Privacy/Security 

Any information obtained by us relating to a purchase will not be made available to any third parties not directly related to the ordering process.